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Job Information
🏢
CompanyHSBC
📍
LocationOn-site
💰
SalaryCompetitive
⏳
TypeFull Time
🎓
Experience1 to 2 years
📂
CategoryOnsite Job
Job Description:
🏦 **Customer Service Representative — HSBC**
📍 **Location:** Giza, Egypt
📄 **Work Arrangement:** Not specified
HSBC is looking for a Customer Service Representative to support customers through inbound and outbound interactions, resolve inquiries, and deliver a seamless banking customer experience.
**🔹 Key Responsibilities**
- Handle customer inquiries via phone, email, and chat.
- Provide accurate information about banking products, services, and procedures.
- Identify customer needs, offer solutions, and escalate issues when necessary.
- Ensure compliance with service standards and regulatory requirements.
- Maintain accurate records of customer interactions.
- Achieve individual performance targets and contribute to team goals.
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Job Requirements:
- Bachelor's degree is mandatory.
- **C1 English proficiency is mandatory** — strong speaking, reading, and writing skills.
- Excellent communication and active listening skills.
- Customer-focused mindset and problem-solving abilities.
- Ability to multitask in a fast-paced environment.
- Flexibility to work rotational shifts.
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