Call Center & Telesales Agent – التوحيد والنور

 Call Center & Telesales Agent – التوحيد والنور

Join التوحيد والنور as a Call Center & Telesales Agent. Handle customer inquiries, support online and in-store orders, and achieve sales targets in a professional environment.

Call Center jobs Egypt, Telesales jobs, Customer Service jobs Egypt, Telemarketing careers, التوحيد والنور careers

🔹 Call Center & Telesales Agent

📍 Location: On-site, Egypt

🕘 Employment Type: Full-Time

🏢 Company: التوحيد والنور

📊 Experience Required: 1–2 Years

💰 Salary: 6,000–7,000 EGP / Month + 1,000 EGP KPIs

التوحيد والنور is hiring a Call Center & Telesales Agent to manage customer interactions, support order processing, and achieve sales targets.

🧩 Key Responsibilities

Handle incoming customer calls and inquiries promptly and professionally

Process online and in-store orders from confirmation to delivery

Resolve complaints according to company policy or escalate when necessary

Update customer and order information in CRM or internal systems

Maintain call quality standards and meet KPIs (call volume, conversion, satisfaction)

Guide customers to nearest branches or best offers

Monitor orders via website and social media channels

Assist customers with payments, cancellations, and modifications

Make outbound calls to promote products and services

Achieve sales targets and improve conversion rates

Present products and offers convincingly while handling objections professionally

Record and follow up on sales leads in CRM or internal system

🎓 Job Requirements

Bachelor’s degree or higher

Proficiency with computers and internal systems

Ability to work under pressure and meet performance targets

Good command of English (spoken and written)

Excellent communication and customer service skills

🌟 Why Join التوحيد والنور

Competitive salary with performance-based incentives

Opportunity to develop sales and customer service skills

Hands-on experience in a fast-paced retail and customer service environment

Professional growth within a leading retail organization

👉 Apply Now and start your career with التوحيد والنور.