🧑💼 Customer Service Representative – eCommerce
📍 Cairo, Egypt | Full-Time | On-site / Remote**
We are hiring a Customer Service Representative – eCommerce to join our growing team in Cairo.
If you have strong communication skills, hands-on eCommerce experience, and a passion for helping customers — this role is for you! 🚀
✨ Job Overview
The ideal candidate will handle customer inquiries, order issues, shipment tracking, returns, and complaints while ensuring a seamless customer experience across all digital channels. 💬💻
🎯 Key Responsibilities
📞 Respond to customer inquiries via phone, email, live chat, and social media
🚚 Assist with orders, tracking, returns, cancellations & refunds
🤝 Handle escalated complaints professionally and efficiently
🔗 Coordinate with logistics, warehouse & finance to resolve operational issues
🧾 Log customer interactions accurately into CRM platforms
📢 Support eCommerce promotions, product launches & campaigns
📊 Identify recurring issues & recommend process improvements
🧩 Requirements
🎓 Bachelor's degree preferred
🛒 Minimum 1 year of eCommerce customer service experience
💬 Excellent English (written & spoken)
🛍 Experience with Shopify, Magento, or other platforms
🗂 CRM experience (Zendesk / Freshdesk)
⚡ Strong problem-solving skills
🔄 Ability to work rotational shifts
Customer Service Representative – eCommerce Jobs in Cairo | Apply Now
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