Help Desk Specialist | HSBC | Fresh Graduate
🏢 Company: [HSBC]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience:0-2 years
📂 Category: onsite Job
Job Description:
🏦 Help Desk Specialist | HSBC | Fresh Graduate
💼 **Position:** Help Desk Specialist
🏢 **Company:** HSBC
📍 **Location:** 6th of October, Giza, Egypt
⏰ **Employment Type:** Full-Time
🔹 **About the Role:**
HSBC is looking for a **Help Desk Specialist** to provide high-quality customer support by handling client inquiries, complaints, and escalations across multiple communication channels. You'll work closely with internal and external stakeholders to ensure excellent customer experience while meeting service level agreements (SLAs).
🔹 **Key Responsibilities:**
✅ Respond promptly to customer inquiries and escalations via phone, email, and other channels
✅ Deliver exceptional customer support and resolve issues at the first point of contact whenever possible
✅ Manage customer complaints and provide regular updates until resolution
✅ Support complex issue resolution and improve overall customer experience
✅ Assist with call quality monitoring, coaching, and consistency checks
✅ Build strong relationships with clients and internal stakeholders
✅ Meet productivity, accuracy, and service quality targets
✅ Ensure compliance with HSBC policies, audit requirements, and operational procedures
Job Requirements:
✔ Bachelor's degree
✔ Fluent in English
✔ Excellent customer service and communication skills
✔ Strong organizational and time management abilities
✔ Ability to multitask and prioritize effectively in a fast-paced environment
✔ Proficiency in Microsoft Office
✔ Experience with web-based technologies is an advantage
✔ GPS experience, reporting, or real-time management knowledge is a plus
🌟 **Why Join HSBC?**
📌 Build your career with one of the world's leading international banks
📌 Professional training and continuous development opportunities
📌 Collaborative and diverse work environment
📌 Exposure to global banking operations and customer service excellence
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