Customer Care Advisor
🏢 Company: [DHL Express]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 2 to 3 years
📂 Category: Onsite Job
Job Description:
🚨 **DHL Express is Hiring | Customer Care Advisor**
📍 **Location:** Cairo, Egypt
💼 **Position:** Customer Care Advisor
🎓 **Education:** University Graduate
🕐 **Experience:** 2–3 years
DHL Express is looking for a **Customer Care Advisor** to handle customer bookings, complaints, claims, service recovery, and shipment-related issues while delivering excellent customer service.
### 🔹 Key Responsibilities:
• Manage incoming & outgoing customer bookings
• Handle complaints and insurance claims
• Investigate delayed, damaged, returned & misrouted shipments
• Analyze service failures and implement corrective actions
• Support shipment tracing activities
• Identify cross-selling & upselling opportunities
• Educate customers about DHL value-added services
• Support training of Customer Service agents
• Coordinate with internal teams and DHL stations
• Ensure compliance with procedures and ISO standards
Job Requirements:
• University degree
• Excellent spoken & written English
• **2–3 years of Customer Service experience**, especially complaints & claims
• Excellent MS Office skills — Word, Excel & PowerPoint
• Strong analytical and problem-solving skills
• Excellent communication and negotiation abilities
• Ability to remain calm under pressure
• Strong customer-focused mindset
📢 **Interested in joining DHL Express? Apply now through the original job posting.**
Don't miss the next remote opportunity!
Join Our Telegram 🚀
No comments:
Post a Comment