CLCU Agent – Abu Dhabi Islamic Bank Egypt
🏢 Company: [Abu Dhabi Islamic Bank]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 2 years
📂 Category: Onsite Job
Job Description:
🏦 **CLCU Agent – Abu Dhabi Islamic Bank Egypt**
📍 **Location:** Cairo, Egypt
💼 **Job Type:** Full-Time
🏢 **Work Model:** On-Site
Abu Dhabi Islamic Bank - Egypt is looking for a **CLCU Agent** to support card activation, customer retention, outbound engagement, and cross-selling of additional banking products and services.
### 🔹 Key Responsibilities
• Increase **activation and retention rates** across the covered card portfolio
• Proactively contact new cardholders to complete card activation and ensure a smooth customer experience
• Promote card benefits and features to encourage early and regular usage
• Handle voluntary card closure requests and present personalized **retention offers**
• Document customer interactions and retention activities accurately
• Identify opportunities to cross-sell:
* Easy Payment Plan (EPP)
* Cash On Call (COC)
* Balance Transfer (BT)
* Supplementary Cards
* Insurance Services
• Present relevant offers based on customer needs and preferences
• Handle inquiries, concerns, and complaints through outbound calls with a focus on **first-call resolution**
• Monitor customer lifecycle events such as account upgrades and credit-limit changes
• Maintain up-to-date knowledge of card products, services, and industry trends
• Work effectively under pressure and adapt to rapidly changing conditions
Job Requirements:
• Bachelor’s degree
• Very good communication skills
• Good responsiveness and problem-solving skills
• Good analytical and negotiation skills
• Strong results orientation
• Good knowledge of **Microsoft Excel / Office**
• Ability to demonstrate initiative, persistence, and drive
🚀 **Great opportunity for professionals interested in Banking, Cards, Customer Retention & Sales.**
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