Customer Success / Support Operations Evaluator — Remote
🏢 Company: [mercor]
📍 Location: Remote
💰 Salary: $80–$120/hour
⏳ Type: Full Time
🎓 Experience: +5 years
📂 Category: Remote Job
Job Description:
🎧 **Customer Success / Support Operations Evaluator — Remote**
💰 **$80–$120/hour**
🌍 **Remote | Hourly Contract**
A leading AI-focused project is looking for experienced **Customer Success / Support Operations professionals** to evaluate AI-generated work products and provide expert feedback.
The role focuses on reviewing **documents, spreadsheets, and presentations** for accuracy, quality, rigor, and professional standards.
### 🔹 What You'll Do
• Evaluate AI-generated documents, spreadsheets, and slide decks
• Assess outputs against domain-specific quality standards
• Identify factual, presentation, and aesthetic issues
• Provide clear and structured written feedback
• Apply your professional expertise to improve AI-generated work
Job Requirements:
• **5+ years of professional experience** in Customer Success or Support Operations
• Native or professional-level English
• Advanced proficiency in **Microsoft Office & Google Workspace**
• Strong experience with **Google Slides / PowerPoint**
### 🔹 Nice to Have
• Master's degree or higher from a reputable institution
💡 **Great opportunity for experienced Customer Success and Support Operations professionals interested in contributing to the development of next-generation AI systems.**
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