Priority Banking Customer Service Officer
🏢 Company: [Emirates NBD Egypt]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 2 years
📂 Category: Onsite Job
Job Description:
🏦 **Priority Banking Customer Service Officer**
**Emirates NBD Egypt**
📍 **Location:** Cairo, Egypt
💼 **Job Type:** Full-Time
🎓 **Education:** Bachelor’s Degree
Emirates NBD Egypt is hiring a **Priority Banking Customer Service Officer** to manage and support Priority Banking customers while delivering high-quality service and supporting branch sales objectives.
### Key Responsibilities
🔹 Manage and service Priority Banking customers at the branch
🔹 Build and develop relationships with Priority Banking clients
🔹 Promote banking products and services based on customer needs
🔹 Support Priority Banking Relationship Managers with accounts, transactions, and customer queries
🔹 Handle walk-in customers and resolve complaints within agreed TAT
🔹 Ensure compliance with bank policies, CBE regulations, KYC requirements, and procedures
🔹 Prepare and review required reports and KYC forms
🔹 Track daily activities and achievements and provide regular updates to Relationship Managers
🔹 Understand and promote the bank’s Priority Banking value proposition
Job Requirements:
✅ Bachelor’s Degree
✅ Strong customer service and relationship-building skills
✅ Ability to support sales objectives and promote banking products
✅ Good understanding of banking procedures and compliance
✅ Strong communication, organization, and reporting skills
✅ Customer-focused mindset with attention to detail
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