Call Center Representative – QNB Egypt
🏢 Company: [QNB Egypt]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 2 years
📂 Category: Onsite Job
Job Description:
📞 **Call Center Representative – QNB Egypt**
QNB Egypt is looking for customer-focused candidates to handle client inquiries, resolve complaints, provide banking information, and support customer satisfaction through its Contact Center.
📍 **Location:** Giza, Egypt
🏢 **Company:** QNB Egypt
💼 **Employment Type:** Not Specified
🎓 **Education:** Bachelor's Degree in Marketing, Business Administration, or Commerce (English Section)
🎓 **Eligible Graduation Years:** 2024, 2025, or 2026
### 🔎 Key Responsibilities
🔹 Handle customer inquiries, requests, and complaints in accordance with Contact Center procedures.
🔹 Provide accurate information about banking products and services.
🔹 Identify customer needs, resolve issues, and escalate complex cases to the Team Leader.
🔹 Cross-sell relevant products and services to existing and prospective clients.
🔹 Schedule appointments and refer customers to the appropriate branches and head office departments.
🔹 Document call details and customer interactions accurately in the relevant systems.
🔹 Recommend improvements to enhance service quality and customer satisfaction.
🔹 Support special campaigns and increased call volumes when required.
🔹 Assist the Team Leader with team guidance and cover the role when necessary.
🔹 Follow QNB policies, compliance requirements, anti-money laundering procedures, operational risk controls, and applicable regulations.
Job Requirements:
✅ Bachelor's degree in Marketing, Business Administration, or Commerce (English Section).
✅ Graduation year must be 2024, 2025, or 2026.
✅ Strong communication and customer service skills.
✅ Ability to understand customer needs and handle inquiries professionally.
✅ Strong problem-solving, documentation, and multitasking skills.
✅ Commitment to banking policies, compliance standards, and customer confidentiality.
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