Country Customer Experience Supervisor - Arab Bank
🏢 Company: [Arab Bank]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 4 to 6 years
📂 Category: Onsite Job
Job Description:
🏦 **Country Customer Experience Supervisor - Arab Bank**
**Arab Bank** is hiring a **Country Customer Experience Supervisor** to drive service excellence and customer experience initiatives across Egypt.
📍 **Location:** Cairo, Egypt
💼 **Type:** Full-Time
💼 **Experience:** 4–6 years
🎓 **Education:** Bachelor's Degree
### 🔎 Key Responsibilities
🔹 Execute the department business plan and monitor achievement of targets
🔹 Supervise the performance of **Service Excellence Officers**
🔹 Monitor reporting accuracy and department budget compliance
🔹 Analyze **Mystery Shopping** results across contact centers and branches
🔹 Manage customer complaints and analyze complaint trends to identify service gaps
🔹 Conduct service quality evaluations for frontline employees
🔹 Develop and deliver **customer service training** for Consumer Banking staff
🔹 Plan and document training, coaching, and counseling activities
🔹 Conduct regular branch and business visits to ensure adherence to service standards
🔹 Support service excellence projects and monitor timely implementation
🔹 Report progress and recommend corrective and remedial actions
Job Requirements:
✔️ Bachelor's degree in **Business Administration or related field** from a reputable university
✔️ **4–6 years** of relevant experience
✔️ Fluent **English**
✔️ Excellent presentation and communication skills
✔️ Strong interpersonal and teamwork skills
✔️ Strong analytical skills
➕ **Six Sigma certification** is a plus
✔️ Positive, collaborative attitude
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