Data Quality & Operations Lead – CXG

Data Quality & Operations Lead – CXG

🏢 Company: [CXG]

📍 Location: Remote

💰 Salary: Competitive

⏳ Type: Full Time

🎓 Experience: 3 to 5 years

📂 Category: Remote Job

Job Description:

🌍 **Data Quality & Operations Lead - Remote** 🚀 CXG is hiring a detail-oriented professional to lead data quality, resource planning, and operational excellence for a global customer experience company serving **200+ luxury and premium brands**. 📍 **Location:** Egypt 🏢 **Company:** CXG 💼 **Employment Type:** Full-Time 🌐 **Scope:** International – MEA, Americas & Europe 📊 **Experience:** 3–5 years ### 🔎 Key Responsibilities 🔹 Lead a network of 30+ external validators across three regions 🔹 Forecast operational volumes and allocate resources to meet project deadlines, budgets, and quality standards 🔹 Assign and oversee validation and translation activities according to client requirements 🔹 Recruit, onboard, certify, and train internal and external resources 🔹 Manage departmental budgets, resource payments, and project reconciliations 🔹 Develop and maintain SOPs, data standards, checklists, and quality guidelines 🔹 Establish KPIs, dashboards, quality checks, and contingency plans 🔹 Monitor data quality, identify risks, and resolve operational issues 🔹 Deliver regular dashboards and quarterly quality reports 🔹 Collaborate with Analytics, Insights, Commercial, and Market Operations teams 🔹 Drive continuous improvement, process automation, and AI-driven quality initiatives

Job Requirements:

✅ Bachelor’s degree in Business Administration, Management, or a related field ✅ 3–5 years of experience in Data Quality, Quality Control, Compliance, or Project Management ✅ Experience managing remote or offsite teams; freelancer management is a plus ✅ Knowledge of research methods, statistics, or data analysis ✅ Fluent English, written and spoken ✅ Proficiency in Microsoft Office ✅ Power BI or Tableau experience is an advantage ✅ Experience with AI and automation is a plus ✅ Strong organizational, analytical, problem-solving, and decision-making skills ✅ High integrity, proactive mindset, and collaborative approach ⭐ **Why Join CXG?** 🔹 Work with prestigious luxury brands worldwide 🔹 Lead an international network across three regions 🔹 Shape quality standards behind global customer experience insights 🔹 Contribute to AI-driven innovation and continuous improvement 🔹 Access professional development and growth opportunities

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