Customer Support Specialist - Remote - Fresh graduates

Advertisement

Customer Support Specialist - Remote - Fresh graduates

🏢

CompanyNOVAY AI

📍

LocationRemote

💰

SalaryCompetitive

⏳

TypeFull Time

🎓

ExperienceFresh graduates

📂

CategoryRemote Job

Job Description:

💬 **Customer Support Specialist - Remote - Fresh graduates** **NOVAY AI** 📍 **Location:** Egypt – Remote 🕒 **Working Hours:** Aligned with Saudi business hours 💼 **Experience:** Fresh graduates are welcome ### 🔹 Key Responsibilities - Communicate with customers professionally via email, WhatsApp, phone calls, and online meetings. - Handle and document customer inquiries, requests, complaints, and technical issues. - Coordinate with developers and internal technical teams to resolve customer issues. - Create, manage, and track support tickets until resolution. - Follow up on pending requests and keep customers updated on progress. - Monitor response times and escalate urgent or critical issues. - Maintain accurate customer communication records and task updates. - Support customer onboarding and project coordination. - Prepare daily and weekly reports on customer issues and follow-up activities.

Advertisement

Job Requirements:

- Excellent written and spoken **Arabic and English**. - Strong communication and customer-handling skills. - Excellent organizational, follow-up, and multitasking abilities. - Good computer skills, including email, spreadsheets, and online collaboration tools. - Strong problem-solving skills and ability to learn quickly. - Ability to understand basic technical issues and communicate them clearly. - Professional, proactive, responsible, and customer-oriented attitude. - Previous experience in Customer Support, Customer Service, or Technical Coordination is an advantage, but **not mandatory**. - Fresh graduates with excellent communication skills are encouraged to apply. - Availability for full-time remote work aligned with Saudi business hours. ### 📝 Application Process Shortlisted candidates will be required to complete a practical **English communication and customer-support assessment**.

جاري تحضير الرابط.. Preparing Link..

10

انتقل لموقع الشركة الآن Go to Official Company Site

Don't miss the next remote opportunity!

Join Our Telegram 🚀

Advertisement