IT Service Desk Engineer
🏢 Company: [Orange Business]
📍 Location:On-site
💰 Salary: Shift-Based / Hybrid
⏳ Type: Full Time
🎓 Experience:Entry to Mid-Level
📂 Category: Onsite Job
Job Description:
• Provide technical support via phone and web-based tools
• Diagnose and troubleshoot IT issues (PC, OS, systems)
• Manage and resolve incidents وفق SLA and escalation policies
• Document all incidents and actions in the system
• Communicate updates to customers عبر email and phone
• Escalate issues to the appropriate teams when needed
• Collaborate with IT, Infrastructure, Security, and Data Center teams
• Maintain strong knowledge of systems, tools, and processes
Job Requirements:
• Fluent in English (French is a strong plus)
• Strong customer service and communication skills
• Good troubleshooting and problem-solving abilities
• Background in IT support, infrastructure, or systems
• Relevant technical certification (preferred)
• Ability to multitask and manage priorities effectively
🎁 Opportunity Highlights
• Work in a global, multinational environment
• Hybrid work model with flexible hours
• Strong training and upskilling programs
• Clear career growth and internal mobility opportunities
• Access to employee benefits, recognition, and wellness programs
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