Call Center Agent (Outsource) – Abu Dhabi Islamic Bank
🏢 Company: [ADIB]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 0 to 4 years
📂 Category: Onsite Job
Job Description:
📞 **Call Center Agent (Outsource) – Abu Dhabi Islamic Bank (ADIB) Egypt**
Join **ADIB Egypt** and support customers by delivering accurate, efficient, and professional banking services.
📍 **Location:** Cairo, Egypt
🏢 **Company:** Abu Dhabi Islamic Bank – Egypt
💼 **Employment Type:** Outsource
🎯 **Experience:** 0–4 years, depending on level
🎓 **Education:** Bachelor's degree in Business Administration, Management, or a related field
### 🔎 Key Responsibilities
🔹 Handle inbound calls and respond to customer inquiries using approved scripts and service guidelines
🔹 Resolve customer queries and complaints, aiming for first-call resolution
🔹 Escalate complex cases to supervisors or relevant departments
🔹 Explain banking products, services, procedures, and policies clearly
🔹 Follow operational procedures and regulatory compliance requirements
🔹 Record call details and customer feedback accurately in CRM systems
🔹 Meet daily KPIs, including Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR)
🔹 Share recurring customer issues and feedback to help improve service quality
Job Requirements:
✅ Bachelor's degree in Business Administration, Management, or a related discipline
✅ Excellent communication and customer-service skills
✅ Strong problem-solving and decision-making abilities
✅ Good organizational and time-management skills
✅ Knowledge of call center software and systems
✅ Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
### 📊 Experience Levels
🔹 **Officer:** 0–2 years of call center experience
🔹 **Senior Officer:** 2–4 years of call center experience
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