Customer Operations Officer at EGBANK
🏢 Company: [EGBANK]
📍 Location: On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 0 to 2 years
📂 Category: onsite Job
Job Description:
🚀 Customer Operations Officer | EGBANK
📍 Cairo & Giza, Egypt
🏢 EGBANK
🕒 Full-Time
🌍 On-site
EGBANK is seeking enthusiastic and customer-focused graduates to join its Consumer Banking and SMEs Division as Customer Operations Officers. This role offers an excellent opportunity to build a career in banking while developing expertise in customer service, branch operations, and banking products.
🔹 Key Responsibilities:
• Welcome and assist branch walk-in customers professionally
• Manage branch queues and guide customers to suitable banking channels such as ATMs and Online Banking
• Handle customer inquiries and resolve issues efficiently
• Support customers with banking products, services, and required documentation
• Promote relevant banking products through cross-selling opportunities
• Generate referrals and support new customer acquisition efforts
• Educate customers about alternative banking channels and digital services
• Process customer requests accurately according to bank procedures and policies
• Maintain custody items and branch operational controls as required
• Ensure all transactions and requests are completed with proper documentation and approvals
Job Requirements:
• Bachelor’s degree in Commerce, Business Administration, Accounting, or a related field
• 0–2 years of experience
• Excellent command of English and Arabic (written and spoken)
• Basic knowledge of banking products and services
• Strong communication and interpersonal skills
• Customer-oriented mindset
• Basic computer skills
• Ability to work effectively in a fast-paced environment
⭐ Preferred Qualifications:
• Internship or previous experience in banking or customer service
• Knowledge of digital banking channels and customer operations
• Strong relationship-building and sales support skills
🎁 Benefits:
• Excellent entry point into the banking industry
• Exposure to Consumer Banking and SME operations
• Professional training and career development opportunities
• Dynamic and collaborative work environment
• Opportunity to grow within one of Egypt’s leading banks
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