Customer Service Specialist at Concentrix | Smart Village, Giza | JobzEG
🏢 Company: [Concentrix]
📍 Location: On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 2 years
📂 Category: onsite Job
Job Description:
🚀 Customer Service Specialist | Concentrix
📍 Giza (Smart Village), Egypt
🏢 Concentrix
🕒 Full-Time
🌍 On-site (Rotational Shifts)
Join Concentrix and become part of a fast-paced customer experience team supporting sales and service operations for global clients. This role is ideal for strong communicators who enjoy problem-solving, customer interaction, and performance-driven environments.
🔹 Key Responsibilities:
• Handle inbound and outbound customer interactions via calls and digital channels
• Promote and sell basic products and services based on customer needs
• Process orders and ensure accurate sales documentation
• Provide clear information and resolve customer inquiries professionally
• Deliver consistent customer service support aligned with client standards
• Maintain high quality communication and customer satisfaction levels
Job Requirements:
• Fluent English (B2 – C1 level)
• Strong verbal, written, and interpersonal communication skills
• Good phone etiquette and customer handling skills
• Ability to multitask, prioritize, and work under pressure
• Flexibility to work rotational shifts (including night shifts)
• Immediate availability preferred
⭐ Preferred Qualifications:
• Previous experience in customer service or call center roles
• Sales or upselling experience is a plus
• Strong problem-solving and customer-focused mindset
🎁 Benefits:
• Attractive salary package + unlimited sales bonuses
• Paid training and onboarding program
• Medical & social insurance coverage
• Transportation provided (door-to-door for females during night shifts)
• Clear promotion path after 6 months based on performance
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