Customer Success Manager
🏢 Company: [Rackspace Technology]
📍 Location: Remote
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 2 years
📂 Category: Remote Job
Job Description:
Rackspace Technology is hiring a Customer Success Manager to build strong client relationships, drive customer satisfaction, and ensure an exceptional customer experience across managed services and technology solutions.
✅ Key Requirements:
• Strong customer relationship management skills
• Excellent communication and negotiation abilities
• Experience in Customer Success, Account Management, or Client Services
• Understanding of IT services, managed services, or cloud solutions
• Good knowledge of ITIL, Project Management, and business processes
• Strong problem-solving, organizational, and stakeholder management skills
• Ability to manage escalations and customer-facing projects
• Proficiency in Microsoft Office
Job Requirements:
• Build and maintain long-term customer relationships
• Act as the main point of contact between customers and internal teams
• Manage customer requests, incidents, and escalations
• Deliver monthly service reviews and service improvement plans
• Coordinate projects, maintenance schedules, and upgrades
• Support contract renewals and identify growth opportunities
• Ensure high customer satisfaction and service quality
• Drive issue resolution and continuous service improvement
🎯 Ideal For:
Customer Success Managers, Account Managers, Client Relationship Managers, Technical Account Managers, and professionals with experience in IT services or managed services environments.
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