Customer Life Cycle Unit Team Leader
🏢 Company: [Abu Dhabi Islamic Bank]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 4 to 6 years
📂 Category: Onsite Job
Job Description:
🚨 We're Hiring | Customer Life Cycle Unit Team Leader
Abu Dhabi Islamic Bank – Egypt (ADIB Egypt)** is looking for a Customer Life Cycle Unit Team Leader** to join its team in **Cairo**.
📍 Location:** Cairo, Egypt
Key Responsibilities:
✅ Improve workflow efficiency and operational effectiveness.
✅ Monitor team performance against KPIs and provide coaching and feedback.
✅ Prepare analytical and performance reports.
✅ Manage call data distribution to support daily operations.
✅ Identify customer activation, reactivation, upselling, and cross-selling opportunities.
✅ Track product adoption and recommend performance improvements.
✅ Analyze customer feedback and escalate recurring issues.
✅ Collaborate with internal stakeholders to enhance customer lifecycle strategies.
✅ Oversee UAT testing and ensure successful implementation of new initiatives.
✅ Ensure customer complaints are handled according to SLAs and regulatory requirements.
Job Requirements:
🎓 Bachelor's degree in Commerce, Business Administration, Accounting, or an equivalent field.
💼 4–6 years of experience in Sales or a related field.
🏦 Banking experience is a strong advantage.
If you have leadership experience, strong analytical skills, and a passion for improving customer experience, this is an excellent opportunity to join one of Egypt's leading banks.
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