Call Center Representative – Fresh Graduate - QNB Egypt
🏢 Company: [QNB Egypt]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience:Fresh Graduate
📂 Category: Onsite Job
Job Description:
🏦 Call Center Representative – Fresh Graduate - QNB Egypt**
🏢 **Company:** QNB Egypt
📍 **Location:** Giza, Al Jizah, Egypt 🇪🇬
💼 **Job Type:** Full-Time
QNB Egypt is hiring a **Call Center Representative** to handle customer inquiries, requests, complaints, and service needs while supporting the bank's Contact Center operations.
### What You’ll Do
📞 Handle customer inquiries, requests, and complaints
🔎 Identify issues and escalate them to the Team Leader when needed
💳 Provide information about banking products and services
📈 Cross-sell products and services according to Contact Center procedures
📅 Schedule appointments with the relevant branch/network teams
📝 Document calls, inquiries, referrals, and customer information in the relevant systems
🤝 Follow up on customer needs and work toward customer satisfaction
💡 Suggest ideas to improve the service level offered to customers
📢 Support special campaigns and high-volume periods when required
👥 Assist the Customer Service Team Leader and provide guidance to team members when needed
🛡️ Follow compliance, operational risk, anti-money laundering, and workplace guidelines
⚖️ Ensure all activities comply with QNB policies, local laws, internal regulations, and international standards
Job Requirements:
🎓 Bachelor's degree in:
• Marketing
• Business Administration
• Commerce – **English Section**
🚨 **Graduation Year:** **2024, 2025, or 2026**
### Key Skills
✅ Strong communication and customer-service skills
✅ Ability to handle customer complaints professionally
✅ Good problem-solving and escalation skills
✅ Ability to work under pressure during high-volume periods
✅ Strong attention to detail and documentation
✅ Ability to follow banking policies, procedures, and compliance requirements
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