Personal Banking Advisor
🏢 Company: [Mashreq Bank]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 2 years
📂 Category: Onsite Job
Job Description:
📞 **Mashreq Bank is Hiring | Personal Banking Advisor**
🏦 **Company:** Mashreq Bank
💼 **Position:** Personal Banking Advisor
📍 **Location:** Egypt
Mashreq Bank is looking for a **Personal Banking Advisor** to join its Direct Banking team. If you have excellent communication skills, enjoy helping customers, and are passionate about delivering outstanding banking services while achieving sales targets, this opportunity is for you.
### 🔹 Key Responsibilities:
✅ Interact with customers over the phone to understand their banking needs.
✅ Deliver exceptional customer service and build long-term customer loyalty.
✅ Resolve customer inquiries and issues efficiently during the call.
✅ Identify sales opportunities and promote suitable banking products.
✅ Explain banking procedures, services, and retail banking products clearly.
✅ Capture customer feedback to support continuous product and service improvement.
✅ Handle customer interactions within the bank's service standards and compliance guidelines.
✅ Conduct root cause analysis and process fee reversals when required.
Job Requirements:
✔ Strong customer service and communication skills.
✔ Excellent telephone etiquette and active listening skills.
✔ Sales-oriented with the ability to identify customer needs.
✔ Problem-solving mindset with attention to detail.
✔ Ability to work effectively in a fast-paced Call Center environment.
✔ Good computer skills and the ability to multitask.
✔ Banking or Call Center experience is an advantage.
### ⭐ Why Join Mashreq?
🏦 Join one of the leading international banks in the region.
📈 Build your career in Retail Banking and Customer Experience.
🤝 Work in a dynamic, customer-focused environment with excellent growth opportunities.
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