Customer Insights Officer
🏢 Company: [Abu Dhabi Islamic Bank]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 2 years
📂 Category: onsite Job
Job Description:
🏦 **Abu Dhabi Islamic Bank - Egypt is Hiring | Customer Insights Officer**
🏢 **Company:** Abu Dhabi Islamic Bank (ADIB Egypt)
💼 **Position:** Customer Insights Officer
📍 **Location:** Cairo, Egypt
ADIB Egypt is looking for a **Customer Insights Officer** to help enhance customer experience across its banking channels by monitoring service quality, analyzing customer feedback, and driving continuous service improvement.
### 🔹 Key Responsibilities:
✅ Conduct branch visits to evaluate service quality and customer satisfaction.
✅ Prepare monthly reports highlighting service gaps and customer pain points.
✅ Increase branch staff awareness of customer service standards and best practices.
✅ Report branch look & feel observations and customer feedback to the relevant departments.
✅ Perform mystery shopping activities across branches, Call Center, and Direct Sales units.
✅ Recommend new ideas to improve customer experience and service quality.
✅ Review customer-related procedures to ensure a customer-centric approach.
✅ Monitor service quality controls and support continuous improvement initiatives.
Job Requirements:
✔ Bachelor's degree in **Finance, Economics, Business Administration, or a related field**.
✔ **Minimum 2 years of experience** in **Banking Operations or Customer Service**.
✔ Strong customer service and communication skills.
✔ Good understanding of banking products and service channels.
✔ Strong analytical and problem-solving abilities.
✔ Team player with excellent interpersonal skills.
✔ Very good command of English.
✔ Strong computer skills.
### ⭐ Why Apply?
🏦 Join one of the leading Islamic banks in Egypt.
📈 Build your career in Customer Experience and Service Quality.
🤝 Work in a professional banking environment with opportunities for growth and development.
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