Customer Service Representative | HSBC
🏢 Company: [HSBC]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 2 years
📂 Category: Onsite Job
Job Description:
🏦 Customer Service Representative | HSBC
📍 **Cairo, Egypt**
💼 **Full-time | On-site**
HSBC is hiring a **Customer Service Representative** to support corporate and commercial banking customers, handle payment-related queries and complaints, and deliver a high-quality customer experience.
### 🔹 What You'll Do
• Handle customer calls, emails and queries promptly
• Resolve payment-related issues and customer complaints
• Manage complaints from investigation through resolution
• Prioritize urgent and high-value customer requests
• Maintain strong customer relationships and engagement
• Analyze recurring complaints and identify root causes
• Ensure compliance with banking, audit and regulatory requirements
• Support quality reviews, coaching and training activities
• Monitor customer feedback and identify opportunities to improve service
• Escalate operational or potential loss risks when required
Job Requirements:
✅ Excellent **English & Arabic** communication skills
✅ Strong customer service and relationship-building skills
✅ High attention to detail
✅ Ability to multitask and prioritize under pressure
✅ Self-motivated with ability to work with minimal supervision
✅ Strong teamwork and problem-solving skills
✅ Ability to work flexible shifts
✅ Quick learner with strong focus on quality
✅ Knowledge of payment industry processes and systems is an advantage
🎯 **A strong opportunity for customer service and banking professionals looking to build their career with a global financial institution.**
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