Customer Success Manager
🏢 Company: [Paymentology]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type:Hybrid
🎓 Experience: 1 to 2 years
📂 Category: Onsite Job
Job Description:
🚨 **We're Hiring | Customer Success Manager**
🏢 **Company:** Paymentology
📍 **Location:** Cairo, Egypt
💼 **Work Model:** Hybrid – 3 days in office
Paymentology is hiring a **Customer Success Manager** to manage key client relationships, drive operational excellence, and support successful delivery of payments and fintech programmes.
### **Key Responsibilities**
🤝 Manage a portfolio of **Programme Management clients** as the primary operational point of contact.
📊 Drive client success through high-quality service delivery and ongoing engagement.
📅 Conduct regular client meetings, including **Quarterly Business Reviews (QBRs)**.
🎫 Monitor support tickets and escalations, ensuring timely resolution and clear communication.
🔎 Identify operational trends, root causes, and opportunities to improve service quality.
⚠️ Proactively identify risks and implement mitigation strategies.
🚀 Support and project-manage client initiatives, including **platform migration projects**.
🤝 Collaborate with Engineering, Legal, Finance, Reconciliation, Support, and Account Management teams.
📈 Identify opportunities for process improvement, operational efficiency, and client growth.
🎯 Act as the operational owner for client programmes and align execution with client objectives.
Job Requirements:
✔ Proven experience in a **client-facing role** managing multiple large clients simultaneously.
✔ Strong background in **payments, fintech, or card programme environments**.
✔ Experience delivering technical or operational projects for clients.
✔ Excellent stakeholder management and communication skills.
✔ Strong project management and organizational capabilities.
✔ Experience handling escalations and resolving complex operational issues.
✔ Strong analytical and problem-solving skills.
✔ Ability to work effectively with both technical and non-technical teams.
✔ High level of ownership, accountability, and attention to detail.
✔ Ability to work **3 days per week from the office** with flexibility around core hours.
💳 **Great opportunity for professionals with payments, fintech, client success, or programme management experience who want to work in a global payments environment.**
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