UK Call Center Agent
🏢 Company: [HSBC]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 2 years
📂 Category: ONSITE Job
Job Description:
🚨 **We're Hiring | UK Call Center Agent**
🏦 **Company:** HSBC
📍 **Location:** Cairo, Egypt
💼 **Role:** UKCS Agent
HSBC is hiring **UK Call Center Agents** to provide excellent customer service to UK customers, resolve inquiries efficiently, and deliver a consistently positive customer experience.
### **Key Responsibilities**
📞 Handle inbound and outbound customer calls professionally.
🤝 Resolve customer issues at first contact whenever possible.
🏦 Provide accurate information about HSBC products and services.
💡 Identify customer needs and recommend relevant products and services.
🔎 Take ownership of customer issues and escalate when required.
📚 Stay updated on training, products, procedures, and internal communications.
🛡️ Follow HSBC compliance, operational risk, and internal control standards.
🎯 Contribute to customer loyalty and overall team performance.
Job Requirements:
✔ University graduate – **any discipline**.
🇬🇧 **Fluent / High command of English** is required.
🕐 Willingness to work **flexible shifts, including night & overnight shifts**.
🎯 Customer-focused with strong problem-solving abilities.
💬 Excellent communication skills with a professional and friendly approach.
⚡ Ability to work effectively in a **high-volume, fast-paced environment**.
💻 Good computer skills and familiarity with basic software applications.
🤝 Strong teamwork, adaptability, patience, and empathy.
🎖️ For males: **military service completed or exempted**.
🌍 **Looking to build a career with one of the world's leading banking and financial services organizations?**
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