Business Banking Coordinator – Mashreq
🏢 Company: [Mashreq]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 2 years
📂 Category: Onsite Job
Job Description:
🏦 **Business Banking Coordinator – Mashreq**
🏢 **Company:** Mashreq
📍 **Location:** Egypt
💼 **Type:** Full-Time
💻 **Field:** Business Banking • Sales Coordination • Customer Experience
### 🔎 About the Role
Mashreq is looking for a **Business Banking Coordinator** to support business banking operations, sales teams, and customer experience initiatives.
The role combines **sales coordination, customer service, process improvement, performance monitoring, and cross-functional collaboration** to support business growth and service quality.
### 🎯 Key Responsibilities
🔹 Assist in mapping and improving **service processes** across customer touchpoints
🔹 Support initiatives aimed at improving **customer satisfaction** and survey results
🔹 Monitor adherence to **SLAs and TATs** to maintain service quality and minimize rejection/decline levels
🔹 Identify problem areas and support the implementation of appropriate solutions
🔹 Assist in handling and resolving **customer issues and complaints**
🔹 Support the Head of Sales and Business Development Managers in preparing **sales approach plans and performance reports**
🔹 Assist with planning against **monthly and annual sales targets** across different sales channels
🔹 Schedule and coordinate **Product, Marketing, Credit & Risk meetings** with the sales force
🔹 Monitor sales performance and measure results against established goals
🔹 Support the quality of **sales calls and customer visits**, ensuring accurate and complete information
🔹 Help minimize operational and **fraud-related risks** through proper documentation and information accuracy
🔹 Take ownership of **customer complaint resolution** and follow up until closure
🔹 Support the implementation and maintenance of **service and operational standards** across the unit
Job Requirements:
✔️ Strong coordination and communication skills
✔️ Customer-centric mindset
✔️ Sales support and performance-monitoring abilities
✔️ Problem-solving and analytical thinking
✔️ Ability to manage multiple tasks and stakeholders
✔️ Attention to detail and data accuracy
✔️ Understanding of **SLAs, TATs and service-quality standards**
✔️ Ability to work effectively with Sales, Product, Marketing, Credit & Risk teams
Don't miss the next remote opportunity!
Join Our Telegram 🚀
No comments:
Post a Comment