Inbound Contact Center Agent – Banque Misr
🏢 Company: [Banque Misr]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 2 years
📂 Category: Onsite Job
Job Description:
🏦 **Inbound Contact Center Agent – Banque Misr **
🏢 **Company:** Banque Misr
📍 **Location:** El Sherouk, Cairo, Egypt
💼 **Type:** Full-Time
🎯 **Career Level:** Entry Level / Experienced
📞 **Field:** Customer Service • Banking • Contact Center
### 🔎 About the Role
Banque Misr is looking for an **Inbound Contact Center Agent** to handle customer calls, resolve requests and complaints, and deliver a high-quality banking customer experience while meeting defined service standards and SLAs.
### 🎯 Key Responsibilities
🔹 Handle **inbound calls** from Banque Misr customers efficiently and professionally
🔹 Resolve customer requests and complaints in line with **service standards and SLAs**
🔹 Manage and retain dissatisfied customers through effective **problem-solving and service recovery**
🔹 Record, analyze, and escalate customer requests and complaints when required
🔹 Contribute to improving overall **service quality and customer experience**
🔹 Maintain strong performance against contact center metrics, including **Average Handling Time (AHT)**
Job Requirements:
✔️ Bachelor's degree or equivalent
✔️ Strong command of **English — spoken & written**
✔️ Proficiency in **Microsoft Office applications**
✔️ Strong communication and customer-service skills
✔️ Customer-centric mindset
✔️ Effective time management and prioritization
✔️ Ability to adapt and remain resilient in different customer situations
✔️ Strong accountability and performance focus
✔️ Ability to collaborate effectively within a team
### 📌 Important
📍 **Cairo residents only**
📌 This is an **outsourced** position supporting Banque Misr's contact center operations.
### 🚀 How to Apply
Apply directly through the **Banque Misr** career opportunity.
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