Customer Service Officer | Mashreq Bank - Fresh Graduate
🏢 Company: [Mashreq]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 0 to 3 years
📂 Category: OnJob
Job Description:
🏦 Customer Service Officer | Mashreq Bank - Fresh Graduate
📍 **Egypt** | ☎️ Call Center
💼 **Full Time**
Mashreq is hiring a **Customer Service Officer** to join its Direct Banking Center and provide high-quality customer support while identifying sales opportunities.
### 🔹 Key Responsibilities
• Handle customer inquiries and banking needs by phone
• Provide excellent customer service and resolve issues efficiently
• Explain banking products, services and procedures
• Identify and convert sales opportunities
• Capture customer feedback and support product improvement
• Perform root-cause analysis and handle charge/fee reversals when required
• Follow banking procedures, policies and service standards
Job Requirements:
✅ **0–3 years** of contact center experience
✅ University graduate
✅ Finance, Banking or Mathematics background is preferred
✅ **Arabic & English**
✅ Strong communication and listening skills
✅ Customer-focused mindset
✅ Computer literate
🎯 **Great opportunity for fresh graduates and early-career professionals looking to build a career in banking and customer service.**
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