Customer Support Specialist (English & Portuguese) Job in Cairo – Work with Agoda

 Customer Support Specialist (English & Portuguese) Job in Cairo – Work with Agoda

Apply now for Agoda’s Customer Support Specialist role in Cairo/Giza. Full-time, multilingual customer support position with strong benefits. English + Portuguese required.

Customer Support Specialist – English & Portuguese (Cairo/Giza) | Agoda Careers

If you're looking to join a global, tech-driven company where every day brings new challenges and opportunities, Agoda is hiring Customer Support Specialists (English & Portuguese speakers) to join their Cairo/Giza team.

Agoda—part of Booking Holdings (NASDAQ: BKNG)—connects millions of travelers to accommodation, flights, and experiences worldwide. With over 7,000 employees from 90+ nationalities, Agoda offers a multicultural, fast-paced environment where data, innovation, and customer obsession drive everything.

⭐ Role Overview

You will deliver exceptional customer support across multiple channels (phone, email, chat) while helping guests and partners resolve issues related to bookings, flights, activities, payments, and more.

Your daily work directly contributes to improving Agoda’s customer experience and global service efficiency.

Key Responsibilities

Provide real-time assistance to customers in English & Portuguese.

Handle high-volume inquiries with professionalism and accuracy.

Support multiple Agoda products after training.

Collaborate with teams to improve workflows and customer experience.

Contribute ideas to enhance self-service tools and product features.

Own customer issues until fully resolved.

What Agoda Offers

Fixed-term contract (extendable).

$400 home-office setup allowance.

Annual performance bonus.

Agoda employee travel discounts.

Career growth & development opportunities.

Multicultural work environment.

Hybrid work arrangement.

Requirements

Advanced Portuguese + English (B2+).

Strong communication & customer service mindset.

Ability to handle fast-paced environments.

Typing speed: 35 WPM.

Flexibility to work rotating shifts, weekends, and holidays.

1+ year customer-facing experience is a plus.

👉 Apply Now

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