Customer Success Executive (Arabic Desk) at Tuition Highway | Remote | JobzEG
🏢 Company: [Tuition Highway]
📍 Location: Remote
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 2 years
📂 Category: Remote Job
Job Description:
🚀 Customer Success Executive (Arabic Desk.
📍 Egypt
🏢 Tuition Highway
🕒 Full-Time
🌍 Remote
Join Tuition Highway's growing Customer Success Team and help support Arabic-speaking parents throughout their educational journey. This opportunity is ideal for fresh graduates and early-career professionals who are passionate about customer experience, education, communication, and building strong client relationships across GCC and Arabic-speaking markets.
🔹 Key Responsibilities:
• Support parents from their initial inquiry through onboarding and ongoing engagement.
• Schedule demos and coordinate communication between parents and tutors.
• Manage class coordination, follow-ups, and customer support activities.
• Respond to parent inquiries via phone, WhatsApp, and other communication channels.
• Maintain accurate records and ensure timely updates throughout the customer journey.
• Provide professional and proactive support to enhance customer satisfaction.
• Follow up with parents to ensure a smooth onboarding and learning experience.
• Represent Tuition Highway professionally across all customer interactions.
Job Requirements:
• Bachelor's degree required.
• Fluent Arabic and strong spoken English.
• Excellent written and verbal communication skills.
• Professional phone and WhatsApp communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage follow-ups and maintain excellent customer relationships.
• Strong sense of ownership and willingness to learn.
⭐ Preferred Qualifications:
• Degree in Business Administration, Marketing, Communications, English, Education, or related fields.
• Interest in education, tutoring, customer support, or customer success.
• Previous internship or customer-facing experience is a plus.
• Experience working with GCC customers is advantageous.
🎁 Benefits:
• Remote work opportunity.
• Entry-level role with strong learning and career growth potential.
• Exposure to international customers across GCC and Arabic-speaking markets.
• Opportunity to develop customer success, communication, and relationship management skills.
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