Complaints & Customer Rights Protection Supervisor - Al Ahli Bank of Kuwait
🏢 Company: [Al Ahli Bank of Kuwait]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 3 to 4 years
📂 Category: Onsite Job
Job Description:
🏦 **Complaints & Customer Rights Protection Supervisor**
**Al Ahli Bank of Kuwait – Egypt (ABK-Egypt)** is hiring a **Complaints & Customer Rights Protection Supervisor** to join its team in **Giza, Egypt**.
📍 **Location:** Giza, Egypt
💼 **Type:** Full-Time
🏢 **Work Model:** On-site
🎯 **Level:** Supervisor
💼 **Experience:** 3–4 years in the Banking Sector
🎓 **Education:** Bachelor's Degree
### 🔎 What You’ll Do
🔹 Handle customer complaints received through different channels, including **CBE, Call Center and Website**
🔹 Register complaints accurately on the **TMS system** for investigation and follow-up
🔹 Follow up with relevant bank divisions to ensure timely responses and closure
🔹 Review responses received from different divisions and ensure all complaint elements are properly addressed
🔹 Ensure complaint handling is aligned with **bank policies, approved procedures and CBE Customer Rights Protection guidelines**
🔹 Perform daily follow-up to ensure effective implementation of policies and procedures
🔹 Extract and maintain the daily **customer complaints numbers file**
🔹 Respond to inquiries related to the unit's activities
🔹 Prepare periodic reports as required
🔹 Support accurate documentation and effective complaint resolution processes
Job Requirements:
✔️ Bachelor's degree in **Business Administration, Economics, Finance or a related field**
✔️ Degree from a **reputable university**
✔️ **3–4 years of experience in the banking sector**
✔️ Good knowledge of **banking processes and procedures**
✔️ Understanding of customer complaints handling and regulatory requirements
✔️ Strong attention to detail and follow-up skills
✔️ Good communication and organizational abilities
✔️ Ability to coordinate effectively with different bank divisions
### 🚀 Apply Now
If you have banking experience and a strong understanding of **complaints handling, banking procedures and customer rights protection**, explore this opportunity with **ABK-Egypt**.
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