Computer User Support Specialist - Remote - $30–$55/hour
🏢 Company: [micro1]
📍 Location: Remote
💰 Salary: $30–$55/hour
⏳ Type: Full Time
🎓 Experience:+3 years
📂 Category: Remote Job
Job Description:
🖥️ **Computer User Support Specialist - Remote - $30–$55/hour**
💰 **Pay:** $30–$55/hour
💼 **Type:** Contractor
🌍 **Location:** Remote
micro1 is selecting experienced **Computer User Support Specialists** to contribute advanced troubleshooting expertise to a customer project focused on training next-generation AI systems.
🤖 **No prior AI experience is required — your IT support expertise is what matters.**
### What You’ll Do
🔹 Diagnose and resolve hardware, software, and networking issues
🔹 Support **Windows, macOS, and Linux** environments
🔹 Troubleshoot network connectivity, **TCP/IP, VPN, and DNS** issues
🔹 Document troubleshooting steps, solutions, and user interactions in ticketing systems
🔹 Provide detailed process insights to improve support workflows and training data
🔹 Communicate technical concepts clearly through written and verbal channels
🔹 Identify recurring support issues and recommend process improvements
🔹 Work independently and prioritize technical tasks effectively
Job Requirements:
✅ **3+ years of proven Tier 2/3 IT Support experience**
✅ Strong hardware and software troubleshooting skills
✅ Expertise across multiple operating systems
✅ Strong networking knowledge: **TCP/IP, VPN & DNS**
✅ Experience with **ticket management systems**
✅ Excellent technical documentation skills
✅ Strong written and verbal communication
✅ Ability to explain technical issues in a user-friendly way
✅ Strong prioritization and problem-solving skills
✅ Ability to work independently in a remote environment
### Preferred
⭐ CompTIA A+
⭐ CompTIA Network+
⭐ ITIL certification
⭐ Experience contributing to technical projects or process improvement
🎯 **Key Skills:** IT Support • Tier 2/3 Support • Hardware Troubleshooting • Software Troubleshooting • Networking • TCP/IP • VPN • DNS • Windows • macOS • Linux • Ticket Management
🔥 **$30–$55/hour | Remote | IT Support Experts**
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