Customer Experience Advisor – onebank
🏢 Company: [onebank]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience:Fresh Graduates
📂 Category: Onsite Job
Job Description:
🏦 Customer Experience Advisor – Fresh graduates - onebank
🏢 **Company:** onebank
📍 **Location:** Maadi, Cairo, Egypt
💼 **Type:** Full-Time
🎯 **Career Level:** Entry Level / Fresh Graduate
💻 **Field:** Digital Banking & Customer Experience
### 🔎 About the Role
onebank is looking for a **Customer Experience Advisor** to join the team supporting Egypt's first digital-native bank.
This role is more than traditional customer service — you'll be a **primary problem-solver and technical point of contact** for customers across calls, email, live chat, and social media.
### 🎯 Key Responsibilities
🔹 Provide customer support across **inbound/outbound calls, email, live chat & social media**
🔹 Diagnose and resolve issues related to the **mobile app, banking features, transactions, and system access**
🔹 Handle customer requests, complaints, and inquiries while maximizing **First Contact Resolution (FCR)**
🔹 Meet service quality KPIs, including **NPS and other customer experience metrics**
🔹 Investigate incidents and ensure timely resolution within agreed **SLAs**
🔹 Communicate in line with the bank's official brand tone and digital communication standards
🔹 Identify customer feedback and suggest improvements to the overall digital experience
🔹 Collaborate with **Technology, Operations, Business**, and other internal teams to resolve complex cases
Job Requirements:
✔️ Bachelor's degree or equivalent
✔️ **Fresh graduates are welcome to apply**
✔️ Maximum **2 years of relevant experience**
✔️ Strong command of **English — written & verbal**
✔️ Strong problem-solving and communication skills
✔️ Comfortable working with digital platforms and technology
✔️ Banking / Financial Services knowledge is a **significant advantage**
### ⭐ Preferred
💡 Experience in a **modern digital contact center** environment
💡 Strong digital and technical troubleshooting mindset
💡 Customer-centric approach with strong attention to service quality
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