Customer Service Representative – Premium Card
🏢 Company: [Premium Card]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 2 years
📂 Category: Onsite Job
Job Description:
💳 **Customer Service Representative – Premium Card**
🏢 **Company:** Premium Card
📍 **Location:** Giza, Al Jizah, Egypt
💼 **Type:** Full-Time
🎯 **Experience:** 1–2 Years
📌 **Field:** CRM / Call Center / Financial Services
### 🔎 About the Role
Premium Card is looking for a **Customer Service Representative – CRM** to handle customer issues, financial service inquiries, retention activities, and ticket resolution while maintaining accurate customer data through CRM systems.
### 🎯 Key Responsibilities
🔹 Conduct outbound calls based on tickets received from inbound channels
🔹 Resolve customer issues effectively and professionally
🔹 Verify and update customer information in the **CRM system**
🔹 Handle inquiries related to **financial services, card usage, and accounts**
🔹 Confirm double transactions with customers
🔹 Conduct customer retention activities and provide suitable alternatives to customers requesting card closure
🔹 Explain product benefits and help maintain customer relationships
🔹 Create and escalate tickets to the internal **Merchant Relations Team**
🔹 Follow up on escalated issues and ensure customers are informed once resolved
Job Requirements:
✔️ Bachelor's degree in **Business Administration, Finance, or a related field**
✔️ **1–2 years of experience** in CRM or Call Center roles within the **financial services industry**
✔️ Knowledge of **CRM systems and ticketing workflows**
✔️ Strong interpersonal and communication skills
✔️ Strong problem-solving and issue-resolution abilities
### 🎁 Benefits
💼 Premium Card Employee Status
💰 Profit Sharing
🏥 Social & Medical Insurance
🛡️ Life Insurance
🏆 Recognition & Rewards Program
📚 Learning & Development Opportunities
🚀 Fast-paced, high-performing team environment
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