IT Change Officer / Senior Officer – Arab African International Bank (AAIB
🏢 Company: [Arab African International Bank]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 2 to 4 years
📂 Category: Onsite Job
Job Description:
🏦 **IT Change Officer / Senior Officer – Arab African International Bank (AAIB)**
🏢 **Company:** Arab African International Bank
📍 **Location:** Cairo, Egypt
💼 **Type:** Full-Time
💻 **Field:** IT Change Management • IT Service Management • IT Governance
### 🔎 About the Role
AAIB is looking for an **IT Change Officer / Senior Officer** to support the controlled implementation of IT changes while minimizing disruption to business operations and IT services.
The role focuses on **change request management, risk and impact assessment, CAB coordination, implementation monitoring, documentation, compliance, and continuous improvement**.
### 🎯 Key Responsibilities
🔹 Review **IT change requests** for completeness, documentation and proper procedures
🔹 Assess change priority based on **impact and urgency** and ensure required approvals
🔹 Ensure **risk assessments and impact analysis** are properly documented
🔹 Verify affected configuration items and services are correctly identified
🔹 Monitor changes for unforeseen risks and escalate issues when required
🔹 Coordinate with **Development, Operations, Service Desk** and other teams
🔹 Support **Change Advisory Board (CAB)** meetings and ensure stakeholders are prepared
🔹 Coordinate scheduled changes, resources and stakeholder availability
🔹 Monitor change progress and provide regular status updates and reports
🔹 Maintain accurate records of requests, approvals, implementation details and post-implementation reviews
🔹 Ensure post-implementation reviews are completed and lessons learned are captured
🔹 Communicate upcoming changes, planned downtime and service updates to impacted stakeholders
🔹 Support improvements to the **IT Change Management process and tools**
🔹 Assist with audits and compliance checks
🔹 Maintain a controlled change environment and minimize the risk of **unauthorized changes**
Job Requirements:
✔️ Bachelor’s degree in **IT, Computer Science, Business Administration** or related field
✔️ **Officer:** 2–4 years of experience in IT Change Management, IT Support or IT Service Management
✔️ **Senior Officer:** 4–6 years of relevant experience
✔️ **ITIL Foundation** certification is preferred
✔️ Project Management / Service Management certifications are a plus
✔️ Experience with **ServiceNow, BMC Remedy or Jira Service Management** is desirable
✔️ Basic understanding of **ITIL or other change management frameworks**
✔️ Strong attention to detail and risk awareness
✔️ Proactive and adaptable approach
✔️ Strong communication and stakeholder-management skills
✔️ Ability to collaborate across IT teams, business units and third-party vendors
### 🚀 How to Apply
Apply directly through the **Arab African International Bank** career opportunity.
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