Call Center Representative – Fresh Graduates:** 2024, 2025 & 2026 graduates
🏢 Company: [QNB Egypt]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 0 to 2 years
📂 Category: Onsite Job
Job Description:
📞 **Call Center Representative – Fresh Graduates:** 2024, 2025 & 2026 graduates**
**QNB Egypt** is hiring **Call Center Representatives – digibank** to join its team in **Giza, Egypt**.
📍 **Location:** Giza, Egypt
💼 **Type:** Full-Time
🏢 **Work Model:** On-site
🎯 **Level:** Entry Level
💼 **Experience:** 0–2 years
🎓 **Education:** Bachelor's Degree
🎓 **Fresh Graduates:** 2024, 2025 & 2026 graduates
### 💬 What You’ll Do
🔹 Handle customer **inquiries, requests and complaints** through the Contact Center
🔹 Provide accurate information about QNB products and services
🔹 Identify and escalate issues to the **Customer Service Team Leader** when required
🔹 Cross-sell relevant products and services to clients and non-clients
🔹 Schedule appointments with the appropriate branch/network teams
🔹 Document calls, requests and customer interactions accurately on relevant systems
🔹 Forward inquiries, referrals, appointments and requests to the appropriate departments
🔹 Identify customer needs and work toward achieving high **customer satisfaction**
🔹 Suggest ideas to improve service quality and customer experience
🔹 Support campaigns and high-volume periods when required
🔹 Act as a backup for the Customer Service Team Leader when needed
🔹 Assist the Team Leader in providing guidance and support to team members
🔹 Follow **Compliance, AML, Operational Risk and Permanent Supervision** guidelines
🔹 Ensure all activities comply with QNB policies, local laws, internal regulations and international standards
Job Requirements:
✔️ Bachelor's degree in **Marketing, Business Administration or Commerce**
✔️ Fresh graduates from **2024, 2025 or 2026** are welcome
✔️ **0–2 years of experience** in a related field
✔️ Strong communication and customer-service skills
✔️ Ability to handle customer inquiries and complaints professionally
✔️ Good problem-solving and escalation skills
✔️ Customer-focused mindset
✔️ Ability to work effectively in a fast-paced Contact Center environment
✔️ Willingness to follow banking, compliance and operational procedures
### 🚀 Apply Now
A strong opportunity for **fresh graduates** looking to start their career in **banking, customer service and digital banking** with QNB Egypt.
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